Frequently Asked Questions

Know All The Answers To General Questions

cheerful business coach standing near coworkers and gesturing near digital tablet

General Information

INSYSTEMTECH is the fastest and easiest way to resolve any computer issues you may be facing. Our remote IT support services allow you to get technical assistance without waiting for a technician to visit. We provide guaranteed services with various plans to meet your needs.

We provide IT support services, including:

  • IT Helpdesk Support

  • Virus and Malware Removal

  • Computer Tune-Up

  • Home Networking & WiFi Setup

  • Data Backup Solutions

  • Program Error Troubleshooting

  • Microsoft Windows & Apple Mac OS Support

  • Printer & Multi-Function Device Support

  • Software Installation & Technical Training

  • Security & Antivirus Software Assistance

  • Smartphone & Tablet Support

  • Ransomware Support

We provide support for a range of devices including:

  • Desktops & Laptops

  • Smartphones & Tablets

  • Printers & Multi-function Devices

  • Routers & Modems

  • Network Adapters

  • Digital Cameras & More

We offer protection against:

  • Identity Theft

  • Viruses & Trojans

  • Spyware & Malware

  • Cybersecurity Threats

Security & Protection

No, our technicians can only access your computer when you consciously request assistance and grant permission.

Does INSYSTEMTECH provide in-person support? No, we only provide remote support via phone and online services. More than 95% of issues can be resolved remotely.

All our technicians are based in the USA at our headquarters in Kenner, Louisiana.

Resolution times vary depending on the complexity of the issue. Basic issues may take 10 minutes, while more complex cases, such as malware removal, may take 2-3 hours.

We support Windows (7, 8, 8.1, 10) and Mac OS X (10.6 and later), as well as mobile operating systems like Android and iOS.

technical support specialist
top view of multicultural team discussing business while sitting at the office table together

Billing & Subscription

We accept Visa, MasterCard, American Express, and Discover debit and credit cards. We do not accept checks, money orders, or cash.

Yes, we offer a 100% money-back guarantee if we are unable to resolve your issue on the first attempt.

Yes, you can request a different billing date by calling our support team.

No, there are no cancellation fees. However, we do not offer prorated refunds for unused service periods.

Yes, you can modify your plan at any time by contacting our support team.

You can cancel your subscription by calling our customer service. If canceling on behalf of someone else, proof of authority may be required.

Additional Information

+1-888-506-5226" icon on my desktop? This is a shortcut to our calling card system, allowing you to quickly connect with our technicians. You can remove it like any other program from your control panel.

  • Monday to Friday: 9 AM - 10 PM (Eastern Time)

  • Saturday: 9 AM - 6 PM

  • Closed on Sundays (Holiday hours may vary)

Currently, we provide services in the USA, Canada, and Australia.

For assistance, call us at +1-888-506-5226 or visit our website to explore support options.

technical support specialist

Get Connected Now

If you require immediate assistance, you can reach out to our expert team

error: Content is protected !!